The City of Mountain View provides water, sewer and trash services and bills residents and businesses according to annual rates approved by the City Council. The Fiscal Year 2011-12 recommended rate changes and Prop 218 notice were mailed to utility customers April 29, 2011. The City Council adopted the Fiscal Year 2011-12 rates on June 14, 2011.

Water and sewer services are provided by the City directly. Trash and recycling services are provided by contract with Recology Mountain View on a collection schedule at rates approved by the City.

For other utility services, visit the Learn About Our City web pages.

Billing and Payment Information
Customers may open, close or change their water, sewer and trash accounts by contacting the Revenue Section at 650-903-6317.

Residential customers are billed every other month for the previous two months of services. Please follow this link for an explanation of the information on the bill.

The City of Mountain View currently cannot accept credit card payments over the internet or link utility bills to credit cards. Online payment capabilities are under development and will be available in the future. The City can accept payments from online home banking and bill payment service providers. To pay by credit card please call the Revenue Section at 650-903-6317.

You can use the direct payment method to pay your City of Mountain View utility bills automatically from your checking account. You will receive a regular billing statement that shows the usage information and amount due with a message indicating the date payment will be deducted from your checking account. There are no charges for this service. Automatic payments are processed by the U.S. Federal Reserve System. To sign up for this service please follow this link Direct Payment Plan.com. DirectPaymentPlan.com only provides enrollment services for this program. The City initiates all auto payment transactions directly through the Federal Reserve System. The City of Mountain View does not sell or otherwise share any information provided by or related to individual utility customers to outside parties other than law enforcement officials in the course of a criminal investigation or as required by court order. Please read the Privacy Policy statement on the DirectPaymentPlan.com site for information regarding their data security practices.